General Terms and Conditions
The general terms and conditions of business are drawn up in accordance with regulations in the field of consumer protection, based on the recommendations of the Chamber of Commerce of Slovenia and international codes for online and electronic business. The LCHF STYLE online store (hereinafter referred to as the "online store") is managed by the company Keton d.o.o., a provider of electronic business services (hereinafter referred to as the "Merchant").
The LCHF Style online store primarily operates in the Slovenian and English language.
By registering in the online store, the visitor obtains a user name, which is the same as his e-mail address, and a user password, which is determined by the user himself. The user name and password unambiguously determine and associate the user with the entered data. By registering, the visitor confirms and guarantees that he is an adult, fully capable of doing business. By registering, the visitor becomes a user and acquires the right to purchase. By purchasing a product, the user becomes a customer.
These General Terms and Conditions define the operation of the online store, the rights and duties of the visitor, user and buyer, as well as the business relationship between the Merchant and the user as a buyer of products from the online store.
2. Availability of information
The merchant undertakes that the following will always be available to the user:
- information about the Merchant's identity (mainly the company's name and registered office and the register number where the company is registered);
- contact information that enables the user to communicate quickly and efficiently with the Merchant (email address, telephone, etc.);
- information about the essential characteristics of the products or services offered by the online store, including after-sales services and guarantees. Photos of products and services are symbolic;
- information about the availability of products or services from the online store offer;
- method and terms of product delivery or execution of services, especially the place and deadline of delivery;
- information about the payment method;
- data on the time validity of the offer from the online store;
- information about the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
- information about the possibility of returning products and if and how much such a return costs the user;
- information on the user complaint procedure and information on the contact person of the Merchant for contacts with users.
3. Product offer, delivery time and acceptance
Due to the nature of online business, the range of products in the online store changes and updates frequently and quickly.
The delivery deadline for products that are in stock is 3 (three) working days from the date of placing the order for delivery addresses in Slovenia, or 3 (three) to 5 (five) working days for delivery addresses outside Slovenia, unless the contracted delivery person for each delivery the address is delivered later (see point 10.). For other products, the delivery time specified on the online store pages applies to delivery addresses in Slovenia. Every product from the online store is available within a reasonable time.
When submitting a purchase order, the user can specify one of the following methods of picking up the products:
- by courier shipping, in which case postage is also paid. The amount of shipping costs are precisely defined on the Payment and delivery page of the online store.
4. Methods of payment
The merchant allows the user the following payment methods for purchasing products from the online store:
- with cash upon collection, in this case the online price applies (see point 5.);
- with payment by advance invoice (advance payment to the Merchant's TRR);
- with a payment or credit card (Mastercard, Visa, Diners club, American Express), in this case the costs of the transaction for card business are added to the online price;
- With the payment service via the PayPal system, in this case the costs of the transaction are added to the online price;
The amount of the cost of each service of the payment method is precisely defined on the Payment and delivery page of the online store.
Payment with a payment or credit card is only possible if the data in the user profile for the payer is the same as the data in the user profile for the payment or credit card holder.
The ordered products are the property of the Merchant until the final payment.
The online price applies to all registered users of the Trader's online store. Surcharges are possible on the online price, depending on the selected payment method (see point 4.).
All prices in the online store are stated in euros and include VAT, unless explicitly stated otherwise. The prices in the B2B online store do not include VAT, or this information is explicitly stated. All prices in the online store are product prices and do not include delivery costs (see points 3 and 10). All prices apply only to the electronic order of products via the online store.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are valid only until they are changed each time. Despite the Merchant's best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In the case from the previous sentence and in the case when the price of the product changes during the processing of the order, i.e. from the moment the order is submitted until the confirmation of the order, the Merchant will:
- informs the user (buyer) of this and informs him of the new prices, in such a case the user (buyer) has the option to change his order or partially or completely cancel it or confirm the order at the new prices, all without additional costs; respectively
- enabled the user (buyer) to withdraw from the purchase and at the same time offer him a solution that will be of mutual benefit and satisfaction.
6. Purchase procedure
6.1. Technical steps leading to the conclusion of the sales contract
The following technical steps are available to the user (buyer) during the purchase process:
- login to the online store using an email address or user password, if the user (buyer) has previously created a user account (see also point 1.);
- searching for an individual product in the product range in the online store;
- product selection for purchase;
- adding the selected product for purchase to the shopping cart;
- determining the quantity of the product to be purchased in the shopping basket;
- review of the price of the selected product in the selected quantity, including the calculated tax, if it is calculated;
- selection of the product delivery method (see also points 3 and 10);
- selection of payment method (see also point 4.);
- review of the order with the selected method of delivery of the product and the calculated delivery costs, if these are calculated and
- confirmation and submission of the order, thereby completing the purchase (see also points 6.3 and 6.4).
6.2. Technological means that enable the identification and correction of errors before placing an order
Before submitting the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:
- see and review which products he has selected and added to the shopping cart;
- see and review the price of an individual product and the total price of the entire selected quantity of an individual product;
- changes the selected quantity of an individual product and calculates the new price of the thus changed quantity;
- removes the selected products that he does not want to buy from the shopping basket and
- calculates the corresponding tax, according to the tax rate applicable to the selected product and its price (tax basis).
Before confirming the order, the user (buyer) is enabled via the graphical user interface to, with immediate effect, easily and without problems:
- changes the selected product delivery method;
- changes the selected payment method and
- reviews and approves individual changes.
6.3. Order accepted
After submitting the order, the user (buyer) receives a notification by e-mail from the Merchant that the order has been accepted. Within 1 hour of receiving this notification, the user (buyer) has the option to cancel the order without consequences. Except for the possibility of cancellation, the user (buyer) cannot change the content of the order after placing the order. The user (buyer) can always access detailed information about the status and content of each order in his profile on the Merchant's website.
6.4. Order confirmed
If the user (buyer) does not cancel the order, the order goes into further processing. Upon receipt, the merchant reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. The merchant can also contact the user (buyer) by phone at the provided contact phone number to check the data or ensure the accuracy of the delivery. Upon confirmation of the order, the Merchant informs the user (buyer) by e-mail about the expected delivery date. The sales contract for the purchase of ordered products between the user (buyer) and the Merchant is irrevocably concluded at this stage (see point 7.).
6.5. Goods shipped
The trader prepares and ships the ordered products within the agreed period and informs the user (buyer) about this by e-mail. In the e-mail from the previous sentence, the Merchant also informs the user (buyer) about the product return policy and informs him of the contact persons in case of a complaint or delay in delivery.
6.6. Resending goods (returned package)
At the user's (buyer's) request, the seller can resend the goods returned to the seller at the user's (buyer's) expense according to the current price list on the day of shipment.
6.7. Issuance of an invoice
After successful delivery, the merchant sends an invoice (tax receipt) by e-mail for the purchased products, which shows the prices, discount amounts and purchase costs in detail, which are the same as the data from the previous order. By confirming only these, the buyer agrees already at the time of placing the order.
Information about the slovenian tax law:
7. Purchase Agreement
The merchant issues a written invoice to the user who purchases a product from the online store, with itemized costs and an explanation of the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The sales contract in the form of a purchase order is stored electronically on the Merchant's server and is accessible to the user (buyer) at any time in his user profile. The sales contract is concluded in the Slovenian language.
The sales contract between the Merchant and the user (buyer) is concluded the moment the Merchant confirms the order (see point 6.2.). From this moment on, all prices and other conditions of purchase are fixed and apply to both the Merchant and the user (buyer).
8. The right to withdraw from the purchase, return products
The user (buyer) has the right to notify the Merchant at the contact email address firstname.lastname@example.org within 30 days from the date of receipt of the ordered products, that he is withdrawing from the purchase agreement, and he does not need to state a reason for such a decision. The return of the purchased products to the Merchant within the deadline for withdrawal from the sales contract is considered a notice of withdrawal. The only cost incurred by the user (buyer) due to withdrawal from the sales contract is the cost of returning the products to the Merchant.
Purchased products must be returned to the Merchant no later than 15 days from the date of the notification of withdrawal from the sales contract. Purchased products must be returned to the Merchant undamaged or unopened, in their original sealed packaging and in the same quantity, unless the products are destroyed, damaged, lost or their quantity has decreased through no fault of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if its contents are missing or if it shows signs of being opened, the user (buyer) must initiate a complaint procedure with the contracted delivery partner of the Merchant (see point 15.). The return option does not apply to software, audio and video media or if the user (buyer) has opened the security seal.
For returned products, the Merchant will return the amount paid or the gift voucher used to the user (buyer) as soon as possible, but no later than within 30 days of receiving the cancellation notice, but any used promotional codes and other discounts will not be returned to the user (buyer). The refund of the paid amount is carried out by the Merchant in person or transaction account of the user (customer). The used gift certificate is returned by the Merchant in the form of a credit.
The products have a warranty if it is stated so on the invoice or on the warranty card. The guarantee is valid subject to the instructions and conditions stated on the guarantee sheet and upon presentation of the invoice. The warranty period is indicated on the warranty card or invoice. Warranty information is also provided when the product is presented in the online store. If there is no warranty information in the online store, then the product does not have a warranty.
The user (buyer) can claim the warranty from the Merchant or directly from the product manufacturer or its authorized service. The buyer can claim the warranty with a warranty card and invoice. Manufacturer or its authorized service is obliged to carry out the warranty repair within 45 days from the day of receipt of the product for repair, otherwise replace the product with another, equivalent product in perfect condition.
The merchant will deliver the ordered products to the user (buyer) within the agreed time. The Merchant's contractual partners for the delivery of shipments are Pošta Slovenije and GLS Slovenia. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.
In the case of taking over the products by cash on delivery, the buyer also pays the postal and possible payment costs.
In the case of personal collection at the collection point, delivery and packaging costs are not charged, and the customer collects the products in person at a previously agreed location.
The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the merchant uses a 128-bit SSL certificate issued by an authorized organization.
Our contracted processors take care of secure credit card and PayPal authorizations and transactions. Credit card authorizations are carried out in real time with immediate verification of data from banks. Card information is not stored on the Merchant's server.
The user himself is also responsible for security, namely by ensuring the security of his username and password, as well as the appropriate software and anti-virus protection of his computer.
12. Child care
The merchant in the online store does not accept orders from someone he knows or suspects to be a child without the express permission of his parents or guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.
Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.
Any communication aimed at children will be age-appropriate and will not take advantage of children's trustworthiness, lack of experience or sense of loyalty.
14. User reviews and product ratings
Opinions, comments and product ratings given by users or visitors are part of the functionality of the online store and are intended for the user community.
The merchant is not responsible for the content of opinions, comments and product ratings given by users or visitors. The Merchant reviews opinions, comments and ratings prior to publication and rejects those that contain obvious falsehoods, are misleading, offensive, obscene or, in the Merchant's opinion, do not provide benefit to other users or visitors to the online store. The merchant is not responsible for the information in opinions, comments and ratings and disclaims any responsibility arising from this information.
The Merchant makes every effort to ensure that the information published in its online store is up-to-date and correct, but product features, delivery times or prices may change so quickly that the Merchant cannot correct the information published in the online store in a timely manner. In such a case, the Merchant will inform the user (buyer) about the changes and allow him to withdraw from the order or change the order (see point 5.).
Although the Merchant tries to provide accurate photos of the products for sale in the online store, all photos should be taken as symbolic. Photos do not guarantee product features.
From the moment the shipment with the ordered products is delivered to the post office, the merchant is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must initiate a complaint procedure with the delivery service. In the case of damage to the shipment, he does so by bringing the shipment to their nearest unit in the same condition as he received it, without adding or removing anything, and fills out a complaint record. Together with the contracted delivery person, the retailer will ensure that the complaint is resolved as soon as possible.
16. Disclaimer of Content
The contents of the site (text, graphics, photos, videos and others) are only informative and a presentation of the LCHF/KETO way of eating. On this page, the currently available information on the mentioned way of eating is combined, the sources of which are summarized according to the scientific or consulting experience of experts.
The LCHF Style website cannot and is not intended to replace a consultation with a personal physician or specialist. None of the information on this page is advice from a personal physician or specialist, does not replace a personal diagnosis or refer to a specific therapy. Each individual's use of the information on the LCHF Style site is solely at their own risk, and we especially warn that you always follow the instructions of your personal doctor or specialist, especially if you have any diagnosis, and that in case of health problems, do not delay a visit to your personal doctor to the doctor.
17.1. Texts on the website
It is forbidden to copy or otherwise use the contents and texts on the Merchant's website outside of the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of intellectual property rights and may be the subject of appropriate legal proceedings.
17.2. Photos and audiovisual works on the website
All pictures, videos and other audiovisual works published on the website are the copyright of the Merchant and it is forbidden to copy or otherwise use them outside the needs of legal cooperation between the seller and the buyer, unless otherwise stated on the website. Any infringement of copyright is considered a violation of intellectual property rights and may be the subject of appropriate legal proceedings.
18. Complaints, Disputes and Application of Law
The trader complies with the applicable regulations in the field of consumer protection. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact tel. no.: +386 40 121 121. The user (buyer) can also submit a complaint to the email address email@example.com. The appeal process is confidential.
Within five working days, the trader will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court of actual jurisdiction in Ljubljana has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages in court.
For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.
The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.
19. Changes to the general terms and conditions of business
In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the Merchant's online store, and in the event of changes to its own business policy, the Merchant may amend and/or supplement these General Terms and Conditions of Business, which will be informed the users in an appropriate way, where information through the web pages of the online store counts in particular. Each time changes and/or additions to the General Terms and Conditions of Business come into effect and are applied upon the expiration of a three-day period from the publication of the changes and/or additions. If the amendment and/or amendment of the General Terms and Conditions is necessary to comply with the regulations, these amendments and/or amendments may, exceptionally, enter into force and be used in a shorter period of time.
A user who does not agree with the changes and/or additions to these General Terms and Conditions of Business must cancel his registration within three days of the publication of the notice about the change and/or addition to the General Terms and Conditions of Business, otherwise it will be considered after the expiration of this period and evidence to the contrary is not admissible , that the user accepts changes and/or additions to the General Terms and Conditions. Cancellation of registration is done by the user notifying the Merchant of the cancellation in writing.
The General Terms and Conditions of Business were accepted by the Director of the Merchant.
We wish you many pleasant and affordable purchases in our online store.
Keton d.o.o., in Medvode, 15 December 2017
- 10.01.2018 (item 3, paragraph 2; delivery time for Croatian customers)
- 31.07.2018 (point 16 added, other points under added are renumbered in accordance with the change)
- 02.12.2018 (item 17 added, in accordance with the change, the other items under added are renumbered)
- 13.09.2022 (paragraph 4 added to point 4)
- 06.10.2022 (point 6.6. added, retunred parcel)